Customer Engagement Lead

Sellick Partnership are currently recruiting for a Customer Engagement and Scrutiny Lead on behalf of one of our clients in the Northeast.

The role of a Customer Engagement and Scrutiny Lead will be responsible for

• Designing and delivering a comprehensive scrutiny and engagement strategy using multiple methodologies, including traditional and digital channels.
• Creating a mechanism to share tenant feedback and lived experience with business representatives, bringing the customer voice to life in an engaging and compelling way.
• Liaising with internal stakeholders to ensure residents' feedback is incorporated into service delivery
• Creating and managing a suite of digital engagement tools that actively engage with residents to understand their needs, concerns, and suggestions for service improvement
• Identify appropriate community-based engagement events and initiatives to promote positive resident engagement.
• Conducting focus groups/other qualitative techniques to engage with a diverse and potentially hard to reach audience.
• Managing a Customer Engagement Coordinator and collectively delivering a tenant involvement program where tenants' views are listened to and used to help inform business change and drive continuous improvement.

The successful candidates will need:

• Strong communications skills, including active listening skills, proficient at moderating conversations, face to face or online, embracing diversity
• Proven track record of managing engagement, involvement and scrutiny projects from beginning to end.
• Confidence to work with a range of internal and external stakeholders, including senior leaders.
• Excellent spoken, written and visual communication skills, with the ability to adapt style and outputs to the varying needs of different audiences.
• Ability to work at pace and can prioritise and project manage a number of tasks at once

Please apply now to be considered for the role. Alternatively, for more information, please get in touch with Claire Harrison at Sellick Partnerships, Derby Office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.